Comments on: Hier Und Jetzt – 15 November 2009

By: Steff Metal

Steff Metal — Tue, 17 Nov 2009 00:47:18 +0000

I too had problems with NZ Post last year. They lost a package we sent to America over christmas and because we’d followed their cashier’s advice and put down $250 as insurance (I only had a value in US dollars and he couldn’t be bothered to go through the effort to convert it for me) when we went to claim reimbursment for the lost package it turned out to be worth $261NZ, they refused to pay on the grounds we should have brought more insurance and then accused me of LYING to them.

I wrote an official complaint letter to NZ Post, to no avail, and then wrote another letter to the Ombudsman. This worked, and we were reimbursed the full cost of our package and given an apology from NZ Post. Try the Ombudsman (hell, I can’t remember how to spell that) if you’re having trouble – they really were gold.

By: Ms Constantine

Ms Constantine — Mon, 16 Nov 2009 23:05:14 +0000

2010 is a brand new one! Crazy!

By: Tash

Tash — Mon, 16 Nov 2009 16:38:08 +0000

Didn’t even realise it was the end of the decade. Does 2010 get included in this decade or is the start of a new one?

By: Rosie

Rosie — Mon, 16 Nov 2009 10:32:21 +0000

Hey,

Am SO with you on the awesome-ness of Woolworths’ tagging and the poo-ness of trying to get refunds/repairs and getting anything of use out of NZ Post complaints!

My suggestion for Telecom is go into their store with this printed off and point it out to the manager: http://www.consumer.org.nz/reports/consumer-guarantees-act/the-guarantees

Even highlight the relevant parts. Also, tell them you are quite happy to take your complaint further if necessary. If you point out the above things in a polite, but firm way, normally they will bow under the pressure, know they’ve messed up and bend over backwards to fix it. (This has worked wonders for me in the past).

And if that doesn’t work, let me know and I’ll get my workmates who report on the consumer round for a large metropolitan paper to see what they can do!

Sadly, I have no advice for NZ Post, I never got anywhere with them! Good luck though! xx

By: Ms Constantine

Ms Constantine — Mon, 16 Nov 2009 09:51:08 +0000

Thanks for that Rosie. I think a print out will take a bit of pressure off me! I’ve had some information sent through already but hadn’t thought of taking it in with me. :]

By: Ms Constantine

Ms Constantine — Mon, 16 Nov 2009 03:56:36 +0000

Surrogates was good, interesting concept!
I got a Nokia 3120, it’s pretty sweet, got internet access without wifi, a bunch of games, and is just quite nice. Only $200.

:[ This disputes thing is stressing me out. I really don’t want to go in to confront Telecom about it first, I hate talking to random unknowns in person as it is, but when I’m trying to be tough and get them to agree with me forget it! The Boy is refusing to do it for me too. :[

By: Joanne

Joanne — Mon, 16 Nov 2009 03:51:45 +0000

Oh, how was Surrogates?! What kind of new phone did you get? I went to Parallel Imported on Sunday and oogled some of the iPhone knock offs. Particularly one of the knockoffs. WANT…so I can get it pre-pay of course. :D

ps – go as far as you can with the disputes tribunal. Enlist a sassy friend to see you through it. It’s not fair to get the short end of the stick. ):

Hope you have a fantastic week! xx

By: Janie

Janie — Mon, 16 Nov 2009 02:58:11 +0000

I like posts like this giving a run down of the past week! Interesting to see a snapshot of what another blogger has been up to. I can’t decide if I should burden your boy with my love woes, haha!

By: Ms Constantine

Ms Constantine — Mon, 16 Nov 2009 02:03:40 +0000

Yes, please burden him! Or else Questions for The Boy may never actually happen. :[

By: Charlie

Charlie — Mon, 16 Nov 2009 01:56:54 +0000

I hate NZ post – I loathe them…but apparently they are not as bad as the German postal service that my sister has to deal with (the parcel she has sent us has not arrived after nearly 2 months AND she has to resend it because they forgot to put postage on it and were going to make her pay for postage again!)

I just finished Wicked and I loved it – can’t wait to read the rest of the books…